Do you charge admin/doc fee?
NO definitely not. This is a practise used by car supermarkets and some internet companies. We are totally opposed to this. We only charge £99 AA Inspection fee on inspected vehicles.
Do your cars have MOT?
Once a vehicle reaches 3 years old it needs a valid MOT to be driven on UK roads. If the current MOT is under 6 months we will give you a new 12 month MOT.
On part exchange clearances if the current MOT is under 6 months it is our discretion if we give a new MOT.
What is autoinfusion approved?
The vast majority of our stock has been labeled autoinfusion approved. These are cars that we have cherry picked from the UK’s most prestigious fleets. They are corporately owned, verified full service history, multi- point inspection, 12 months mot(if current under 6 months) & unlimited mileage parts and labour warranty if the manufacturer’s warranty has expired. All autoinfusion approved vehicles sold at screen price benefit from the above.
Have your cars been inspected?
All our cars have been inspected and tested prior to customer collection and delivery. Majority of cars have also been AA Inspected. Please see the About Our Carssection or details of our quality control process.
Do your cars have full service history?
The majority of our cars have full service history and the majority of them have been on fully maintained contracts. If the car does not have full service history for whatever reason you will be notified. We now show pictures of the service history so that you can see for yourself.
I have seen a car that you have for sale but it is not autoinfusion approved, shall I still purchase it or do I comprise in anyway?
These are still quality vehicles and come with the same benefits as the approved vehicles. The only difference being that they may not come from a corporate source or they may be missing 1 stamp in the service book. We have not yet managed to locate it. They still go through the same quality process.
You say that you have a quality control process and you adhere to ISO but why have you not registered?
ISO 9000 is an excellent tool to monitor quality, performance and to ensure safeguards are in place. The reason that we did not register is because we are mainly selling to end users where this is not a requirement. If we were tendering for local or national government contracts then we would have to register.
You claim that you are competitive how true is this statement?
We price match our stock with all our competitors on a like for like basis every week to ensure that we offer the highest quality vehicles in the UK at the most competitive prices. We have invested in software that automates most of this for us.
How strong is your After Sales?
We want your business for life. If you have any after sales issues we will genuinely help to resolve them for you. We offer you a 25% discount on your mechanical labour charges through our workshop. If you are in our locality we will pass you our trade discounts on your tyres or any other automotive requirement that you have. The proof is in the number of customers who continuously return back to us to renew their cars. We know it is far easier to sell to an existing customer than to sell to a new one, so it makes sense to look after you and hopefully in return you will continuously use us for your automotive requirements.
Do you offer extended warranties?
If the manufacturer’s warranty has expired we give you 6 months standard warranty free of charge. On part exchange cars this is reduced to 3 months. You can extend these warranties in various ways. Please view the warranty section for further details.
Are all your pre-owned vehicles HPI checked?
We guarantee free title on all cars that we sell. We use Experian to check the status of our cars. With part exchange clearances we will give you a copy of the Experian/HPI copy which shows clear title of the vehicle. Our fleet vehicles are guaranteed to have free title.
I checked the car and it still has finance on it but you claim free title?
There are 2 reasons for this. Some of the leasing companies have not removed their interest on HPI or Experian but they no longer have an interest on the car. We can produce a satisfaction letter that states that they no longer have a financial interest. Secondly we may use stock finance to purchase our cars, once the car leaves site the car is taken off the system but it may take a few days to update on HPI or Experian.
Do your cars come taxed?
Road Tax no longer passes onto the new keeper. we can tax the car for you if you want at the time of order. Alternatively you can also tax the car yourself online at the time of collection by card or direct debit.
Do you offer Driveaway insurance?
Yes we can provide driveaway insurance.