The 5 steps outlined below will give you an idea of what to expect from an initial visit to collection:
There are parking bays designated for customers only. Reception is located in the main building. Come and help yourself to cup of coffee or tea and wind down from your journey. Relax for a while if you have to, watch tv or just let the kids play in the lounge. You will be introduced by one our team who will assist you on the location of your desired vehicle, or simply just browse the various showrooms at your own leisure. Our team will not approach you when your viewing, we want you to take your time and be totally relaxed, they will only approach you when you ask them.
Browse the cars that are of interest
Select the cars you wish. All cars are unlocked for your convenience and view as many as you like at your own leisure. There is a fact sheet on each vehicle located in the rear windows of the cars. This will give you all the useful information about the vehicle such as mileage, fuel type and specifications.
Found your chosen car & Test Drive
Once you have located the car(s) that are of interest to you, then one of our team will help you with any further information you have on the vehicle. You may want to view the car documents or have any other specific enquiries. You may have a part exchange that needs a valuation. You may also want to also discuss various funding options on the car. Once you are fully satisfied with the vehicle you may want to take the car for a test drive.
Only when you are totally satisfied with the vehicle and our service, we have dealt with all your enquiries on the vehicle, you have now had a test drive and are happy to proceed with purchase. We will then take an order of you for the vehicle. Discuss finance and insurance if required. We will also introduce you to any other dealer added services that may be of interest to you such as privacy glass, paint protection etc. We do not hard sell anything, if you want it fine if not we will swiftly move on to completing the order.
Once the vehicle is ready for collection we will complete all the remaining paper work such as completing the log book and giving you all the vehicle documentation. If there is any outstanding balance this will be paid then. Once the paper work is complete we will do a detailed handover of the car so that you are totally comfortable with its controls and features before you drive away. If you have not arranged your own insurance we can normally offer you our Driveaway comprehensive insurance(subject to availability & status)